Terms & Conditions

Welcome to our website. This website www.icyyo.com (the “Website“) is provided by IcyYo Frozen Yogurt Ltd; Trading name is IcyYo; is a company registered in Mauritius under Business Registration Number (BRN) C24207293 with its registered office at Temple Road, Riviere Du Rempart. Access to, the viewing of or the use of any content, information, data, feature, product or service or part(s) thereof that are made available, accessible by or through any part or parts of or distributed in conjunction with the Website (the “Content”) by any user shall be governed by the following terms of use (“Terms of Use”).

Access to or the use of the Website or the Content is offered to you on your acceptance of these Terms of Use and our Privacy Policy, as well as any other notices or policies posted on the Website or incorporated by reference into these Terms of Use from time to time. By accessing or using the Website or the Content you acknowledge and agree to these Terms of Use, our Privacy Policy and any other notices or policies posted hereto. If you do not agree to be bound by and comply with all the foregoing, you may not access the Website.

This website and its content are copyright of IcyYo.

Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following:

IcyYo grants you a non-exclusive, non-transferable, limited right to access and make personal use of the Website and the Content, but not to download (other than page caching) or modify it, or any portion of it Under no circumstances should you distribute or commercially exploit the content. Neither can you transmit it or store it in any other website or other form of electronic retrieval system.

The Website and the Content and all similar content made available or accessible in connection with any website(s) or internet based interface or portal accessible through or distributed in conjunction with the Website is intended to provide general information about our business which may be of general interest to you and is provided to you solely for your own personal, non-commercial use and not for purposes of resale, distribution, public display or any other uses by you in any form or manner whatsoever, other than as set forth in these Terms of Use. Neither the Website nor the Content should be used or relied upon for any other purpose.

The Website and the Content and all similar content made available or accessible in connection with any website(s) or internet-based interface or portal accessible at or distributed in conjunction with the Website may contain inaccuracies, typographical errors or other clerical errors. Accordingly, IcyYo gives no representation, warranty, or guarantee (and expressly disclaims responsibility) with respect to the accuracy, timeliness, reliability or completeness of the Website, the Content or all similar content made available or accessible in connection with any website(s) or internet-based interface or portal accessible through or distributed in conjunction with the Website.

You acknowledge and agree that any access to, use of, or reliance upon, by you, in whole or in part, of the Website or the Content or of any similar content made available or accessible in connection with any website(s) or internet-based interface or portal accessible at or distributed in conjunction with the Website shall be entirely at your own risk. In no event shall IcyYo or any of its affiliates be liable to any person, legal or natural, for any direct, indirect, consequential, incidental, special, exemplary damages or any other damages (including, without limitation, any loss of profits, business interruption, loss of hardware, computer systems, information or programs, or other data on your system, etc.) that are related to the performance, access to, the use of or the inability to access or use the Website or any website, portal or interface linked from, within or to it, or the Content even where IcyYo has been advised of the possibility of such damages.

IcyYo’s will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. IcyYo’s will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site, even if there is negligence or IcyYo’s or an authorized IcyYo’s representative has been advised of the possibility of such damages, or both. The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. IcyYo’s total liability to you for all losses, damages, and causes of action (in contract, tort (including without limitation, negligence), or otherwise) will not be greater than the amount you paid to access this site.

No compensation of any kind or responsibility can be taken due to circumstances beyond our or our suppliers’ control. For instance, when we must notify a change to your arrangements after you attend the meal, or we or our service provider cannot offer your arrangements in full or in part as agreed, or you suffer any loss, injury, food allergy, good poisoning, or damage of any description to person or personal property. A circumstance beyond our or our suppliers’ control is unpredictable or avoided, even after taking all due care, includes but is not limited to war, terrorist activity, civil unrest, industrial disputes, acts of God, natural or nuclear disaster, high level of water, technical or maintenance problems and bad weather situations or forecasts. IcyYo also reserves the right to cancel scheduled packages at any time in the event of hazardous weather conditions or unforeseen operational problems. We reserve the right to refuse admission to anyone at its sole discretion.

We do not guarantee against pricing errors or issues with regards to programming and reserve the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted or issues with programming that results in an error. If this occurs, Restaurants.mu will notify you by email and or by phone and a full refund will be given. In addition, we reserve the right, at its sole discretion, to correct any errors in availability.

Charge-back customers who pull chargebacks will be reported to all major credit bureaus as a delinquent collection account.

These Terms & Conditions also govern any submissions you make on any IcyYo related third party website or page such as Facebook pages, Instagram, X, TikTok, YouTube or other social networking sites. All comments, images, videos and any other type of material posted on any third-party social networking sites do not necessarily reflect the opinions or ideas of IcyYo or its employees and IcyYo is not responsible for any such content. In any event, all material posted on any third-party social networking sites must comply with these Terms & Conditions and the third-party social networking sites’ own terms of use, as applicable.

All service providers have every right to terminate, your order or refuse to offer their services under threat of vandalism, violence or any other behaviours deemed as inappropriate by them. You must not behave in a way which may cause distress or annoyance to others, or which may create the risk of danger or damage to any property. In any of these cases mentioned hereof, all insurances will be invalidated, and you will not have any entitlement to a refund, compensation or to cover any of your expenses of any kind whatsoever. In case of damages or loss caused by you or any member of your group, you will be held responsible and be liable for full payment for these damages.

We shall accept no responsibility for the loss of, or damage to, personal property or valuables. Insurance to cover the loss of baggage and valuables is also highly recommended and is not in any means included in any of our products or any other services.

IcyYo reserves the right to change the information provided on or via this website, including these terms of use, at any time and without notice. It is recommended that you review this information provided on or via this website, including these terms of use, periodically for changes.

IcyYo’s products and services may not be available at the shop however still being advertised on the website, or some of the products and services are available at the shop but not on the website. IcyYo will update the website within 30 days of any such changes.

Food intolerance is a digestive system response rather than an immune system response. It occurs when something in food irritates a person’s digestive system or when a person is unable to properly digest, or break down, the food. Intolerance to lactose, which is found in milk and other dairy products, is the most common food intolerance.

A food allergy is an immune system response. It is caused when the body mistakes an ingredient in food” usually a protein” as harmful and creates a defence system (antibodies) to fight it. An allergic reaction occurs when the antibodies are battling an invading food protein. The most common food allergies are shellfish, nuts, fish, eggs, peanuts and milk.

Our products may contain egg, nuts, milk, food colouring, sweetener, lactose intolerant.

If any provision(s) of these Terms of Use or any part(s) thereof is held invalid or unenforceable in any respect by any court having competent jurisdiction, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions or part(s) thereof shall continue in full force and effect. No waiver of any provision of these Terms of Use shall be deemed a further or continuing waiver of such provision or any other provision of these Terms of Use.

This website include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices/statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Personal Data, or personal information, means any information about an individual from which that person can be identified (defined under JOB Applicant Notice). It does not include data where the identity has been removed (anonymous data). We collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, title, date of birth. Contact Data includes address, email address, telephone number and company details (including your company (or employer’s) name, position or title, company size, type of business/vertical and/or turnover).

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data is derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.

We do not collect any Special Categories of Personal Data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about you. We do collect information about your health, biometric data, criminal convictions and offences.

We use different methods to collect data from and about you including through:

DIRECT INTERACTIONS

You normally give us your identity, contact, resume by filling in forms or by corresponding with us by phone, and email or otherwise. This includes sharing of personal data for the following purpose:

Records of your interactions with us such as emails and other correspondence and your instructions to us.
b) Providing your feedback.
c) By filling in forms.
d) By sharing your personal data such as resume for recruitment purpose.
e) By interacting with us on social media platforms such as Facebook, X, and Instagram, etc.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

A cookie is a small data file transferred to your computer (or other device) when it is used to access our service. Cookies are used for many purposes, including to enable certain features of our service and remember your preferences, your equipment, browsing actions and patterns, to better understand how you interact with our service, to provide you advertising on and off the service, and to monitor usage by visitors and online traffic routing. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the online services you visit.

PROMOTIONAL OFFERS FROM US

We will use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you want or need, or what can be of interest to you. This is how we decide which products, services and offers are relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services through any of the sites operated by IcyYo or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

OPTING OUT

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data processed by us because of a product/service purchase, product/service experience or other transactions until you decided to opt-out.

Contact us/ Queries

If you have any questions about the Web Site or these Terms of Use, please feel free to contact us at contact@icyyo.com

We will need to request specific information from you; if needed, to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We will also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate data subject requests within 7 working days. Occasionally, it can take us longer if your request is particularly complex or you have made several requests. In this case, we shall notify you and keep you updated.